Technical Support


 

tech support iconWith the continuous demand for technological innovations in this current age and time, there is also a vast need for companies to upgrade and provide end-to-end support to maintain quality of service they provide. One way to do this and at the same time cut on costs is to offshore their technical support departments or call centers in countries which provides lower wages like the Philippines. Outsourcing will allow companies to maintain a high availability of service at the same time enabling their core employees to focus more on their work in order to maintain productivity. Thus, it is our priority to provide specialized personnel who have high level technical knowledge base and experience.

 

 

Support Services:

 

Level 1 (L1)

  • basic support
  • troubleshooting
  • installation
  • configuration

 

Level 2 (L2)

  • installation
  • software repair

 

Level 3 (L3)

  • solution implementation